Terms & Conditions

Last updated: 11 August 2026

These Terms & Conditions ("Terms") govern your use of the Lad Trips Worldwide website and your interaction with Lad Trips Worldwide Ltd before and during the process of enquiring about and arranging travel.

Please read these Terms carefully.

They apply to the use of our website, enquiry forms, Trip Builder, consultations and pre-booking services.

They do not replace the formal booking terms supplied when you proceed with a confirmed travel booking.

1. About Lad Trips Worldwide

Lad Trips Worldwide Ltd is a company registered in England and Wales.

Company number: 16817038

Registered office:

3rd Floor, 86–90 Paul Street

London

England

EC2A 4NE

United Kingdom

Email: [[email protected]](mailto:[email protected])

Telephone: +44 7926 920543

Lad Trips Worldwide provides travel planning, customer support and travel-arrangement services focused on group travel, holidays, sports and event experiences, celebrations, retreats and related experiences.

2. Our Relationship With The Travel Network Group

Lad Trips Worldwide Ltd is an appointed travel agent operating under an agreement with The Travel Network Group Ltd ("TTNG").

Lad Trips Worldwide is the customer-facing travel brand. Our role may include:

* Marketing travel experiences

* Advertising

* Receiving enquiries

* Understanding customer requirements

* Destination and experience planning

* Preparing proposed itineraries

* Discussing flights and accommodation

* Discussing activities and events

* Preparing travel options

* Preparing quotations or estimates

* Customer consultations

* Customer communications

* Assisting customers through the booking process

Formal travel bookings are processed through the applicable TTNG booking arrangements.

Payments, formal booking confirmations and applicable financial-protection documentation are provided through the relevant booking process.

3. Website and Enquiry Services

The website allows you to:

* Browse destinations

* Explore experiences

* Submit enquiries

* Use the Trip Builder

* Request information

* Request a proposal

* Arrange a consultation

* Contact Lad Trips Worldwide

Using the website or submitting an enquiry does not create a contract for the purchase of travel.

4. Enquiries Are Not Bookings

Submitting:

* A website enquiry

* A Trip Builder

* A Facebook lead form

* An Instagram lead form

* An email

* A WhatsApp message

* A telephone enquiry

* A consultation request

does not constitute a confirmed booking.

You are free to enquire and explore travel options without committing to purchase.

5. Trip Planning

We may assist you in creating a proposed trip based on your requirements. This may involve:

* Destination selection

* Travel dates

* Group size

* Budget

* Flights

* Accommodation

* Transfers

* Activities

* Sports events

* Nightlife

* VIP experiences

* Restaurants

* Other requested services

We will use reasonable efforts to develop options that reflect the information you provide.

6. Proposed Itineraries

Any itinerary provided before formal booking is a proposal. It may be subject to:

* Availability

* Supplier confirmation

* Price changes

* Changes to group size

* Changes to travel dates

* Supplier conditions

* Event availability

* Flight availability

* Accommodation availability

An itinerary is not a guarantee that every element will remain available until booking.

7. Quotes, Estimates and Proposals

We may provide:

* Estimates

* Indicative prices

* Quotations

* Proposed itineraries

* Package options

* Optional upgrades

* Alternative arrangements

Unless expressly stated otherwise, these remain subject to availability and confirmation.

A quote or proposal does not itself constitute a confirmed booking.

8. Pricing

Travel prices may change before formal booking. Prices can be affected by:

* Supplier pricing

* Flight availability

* Hotel availability

* Event availability

* Currency fluctuations

* Taxes and charges

* Group size

* Requested changes

* Supplier terms

Where a price changes materially before booking, we will communicate the revised price before you proceed.

9. Consultations

Where appropriate, we may arrange a telephone or online consultation to discuss your proposed trip. A consultation may be used to:

* Confirm your requirements

* Review the proposed itinerary

* Discuss pricing

* Discuss optional additions

* Make reasonable amendments

* Answer questions

* Confirm your preferred arrangements

* Discuss the next steps towards booking

A consultation does not itself create a confirmed booking.

10. Proceeding to Booking

If you decide to proceed, we will move your booking into the applicable TTNG booking process. This may involve:

* Confirmation of the selected arrangements

* Passenger information

* Formal booking documentation

* Payment

* Deposit requirements

* Balance-payment requirements

* Supplier confirmation

The formal booking process determines when the travel arrangements become contractually confirmed.

11. Formal Booking Contract

Once your travel is formally booked, the relevant booking documentation will identify the applicable contracting parties and terms.

Depending on the booking, this may include:

* The relevant travel organiser

* Travel agent

* ATOL holder

* Travel supplier

* Accommodation provider

* Event provider

* Other relevant party

The formal booking documentation and applicable booking terms will govern the confirmed travel arrangements.

These website Terms do not replace those booking-specific terms.

12. Financial Protection

Lad Trips Worldwide operates as an appointed travel agent under its agreement with The Travel Network Group.

Where applicable, your booking may be made under an ATOL, TTA or other financial-protection arrangement available through the relevant TTNG booking structure.

The protection applicable to your particular booking will be confirmed through the formal booking documentation.

For applicable ATOL-protected bookings, the customer will receive the appropriate ATOL Certificate identifying the relevant ATOL holder, ATOL number and protected elements.

The CAA states that an ATOL Certificate must be issued immediately when payment is taken for an ATOL-protected flight or flight-inclusive booking.

Customers should retain all booking documentation and financial-protection certificates.

The applicable booking documentation is the definitive source for determining the protection applicable to your booking.

13. The Travel Network Group

The Travel Network Group Ltd is the travel-network organisation through which Lad Trips Worldwide operates its appointed-agent relationship.

TTNG provides travel-industry infrastructure and services to its members and travel businesses.

The applicable TTNG booking arrangements may facilitate:

* Booking processing

* Payment processing

* Supplier arrangements

* Booking confirmations

* Travel documentation

* Applicable financial-protection arrangements

You may review TTNG's own terms and conditions here: (https://thetravelnetworkgroup.co.uk/terms-conditions-2)

The applicable booking documentation will determine which TTNG-related arrangements apply to your particular booking.

14. Payments

Formal travel payments are processed through the applicable TTNG booking arrangements and/or authorised payment providers.

The formal payment documentation will specify:

* Amount payable

* Deposit

* Balance

* Payment deadlines

* Payment method

* Booking reference

* Any applicable payment conditions

Failure to make payment by an applicable deadline may result in cancellation or other consequences under the formal booking terms.

15. Booking Confirmation

A booking is confirmed only when the relevant formal booking process has been completed and the applicable booking confirmation has been issued.

* WhatsApp message

* Telephone conversation

* Email

* Proposal

* Indicative quote

* Verbal agreement

does not automatically constitute a confirmed booking.

16. Changes Before Booking

You may request changes to a proposed trip before formal booking.

We will make reasonable efforts to accommodate your requirements.

Changes may affect:

* Price

* Availability

* Accommodation

* Flights

* Activities

* Events

* Transfers

* Group size

A revised proposal may therefore be issued.

17. Changes After Booking

Requests to change a confirmed booking are subject to the applicable booking terms and supplier conditions. Changes may incur:

* Supplier charges

* Administration fees

* Fare differences

* Accommodation charges

* Event-ticket restrictions

* Other costs

There is no general guarantee that a requested change can be made.

18. Cancellation

Cancellation rights and charges depend on the specific travel arrangements purchased and the applicable booking terms.

Some services may be:

* Non-refundable

* Partially refundable

* Subject to cancellation charges

* Subject to specific cancellation deadlines

* Subject to supplier-specific conditions

The formal booking documentation will specify the cancellation conditions applicable to your booking.

Nothing in these Terms is intended to remove any mandatory statutory consumer rights.

19. Group Bookings

If you arrange travel for a group, you should ensure that relevant information and payment deadlines are communicated to the members of your group where appropriate. Changes in group size may affect:

* Price

* Accommodation

* Transport

* Activities

* Event arrangements

* Availability

The applicable booking terms will determine the consequences of changes to group numbers.

20. Flights

Flight arrangements are subject to the applicable airline and booking terms.

Flight times, routes, aircraft, schedules and other arrangements may change.

Where a flight change occurs, we will communicate relevant information through the appropriate booking or travel-support process.

21. Accommodation

Accommodation is subject to the terms and conditions of the relevant accommodation provider.

Hotel or accommodation facilities may vary.

Where applicable, additional charges such as:

* Resort fees

* Security deposits

* Tourist taxes

* Local taxes

* Damage deposits

may be payable directly to the accommodation provider.

Where such charges are known in advance, we will aim to communicate them appropriately.

22. Sports and Event Travel

Sports and event bookings may be subject to specific organiser, venue and ticket-provider conditions. Events may be:

* Rescheduled

* Relocated

* Delayed

* Cancelled

* Subject to changed timings

Tickets may also be subject to restrictions concerning:

* Transfer

* Resale

* Identification

* Entry

* Seating

The applicable event provider's terms will apply.

23. Nightlife and VIP Experiences

Where your trip includes or offers nightlife, hospitality or VIP experiences, entry remains subject to the relevant venue or organiser's rules.

These may include:

* Minimum age

* Identification

* Dress code

* Minimum spend

* Capacity

* Table conditions

* Entry requirements

We cannot guarantee entry where a traveller does not meet the relevant venue requirements.

24. Traveller Responsibilities

Travellers are responsible for:

* Providing accurate information

* Providing correct passenger details

* Checking booking documentation

* Meeting payment deadlines

* Holding appropriate travel documents

* Obtaining visas where required

* Obtaining appropriate travel insurance

* Following supplier rules

* Following local laws

* Behaving responsibly

Incorrect information may result in additional charges or inability to provide a service.

25. Passports, Visas and Entry Requirements

Travellers are responsible for ensuring that they have appropriate documentation for their journey. This may include:

* Passport

* Visa

* Electronic travel authorisation

* Entry permit

* Other required documentation

Requirements vary according to destination and nationality.

Travellers should check current requirements applicable to their circumstances before travelling.

26. Travel Insurance

We strongly recommend appropriate travel insurance.

Depending on the trip, this may provide protection for:

* Medical expenses

* Cancellation

* Curtailment

* Lost belongings

* Travel disruption

* Activities

* Sports

* Other relevant risks

Travel insurance is the traveller's responsibility unless expressly included in the confirmed booking.

27. Suppliers

Travel may involve independent suppliers including:

* Airlines

* Hotels

* Accommodation providers

* Transfer companies

* Tour operators

* Activity providers

* Event organisers

* Sports venues

* Restaurants

* Nightlife venues

Supplier terms may apply to the relevant component of your travel.

28. Circumstances Outside Our Reasonable Control

Travel may be affected by circumstances outside reasonable control, including:

* Severe weather

* Natural disasters

* Strikes

* Transport disruption

* Government action

* Political events

* Security events

* Supplier failure

* Venue closure

* Flight disruption

* Other exceptional circumstances

Where appropriate, we will assist with communication and coordination.

Any entitlement to a refund, alternative arrangement, compensation or other remedy will depend on the applicable booking terms and law.

29. Customer Support

Lad Trips Worldwide may continue to communicate with customers using its own systems after a formal booking has been made.

This may include:

* Trip information

* Destination guidance

* Packing information

* Countdown communications

* Experience recommendations

* WhatsApp communications

* General customer support

* Post-trip communications

These communications supplement, and do not replace, the formal booking documentation supplied through the applicable booking arrangement.

30. Website Content

We aim to keep our website accurate and current. However:

* Prices may change

* Availability may change

* Event details may change

* Supplier arrangements may change

* Images may be illustrative

* Experiences may vary

* Itineraries may change

Website content should not be treated as a guarantee that a particular service will remain available.

31. Reviews, Photos and Customer Content

We may invite customers to provide:

* Reviews

* Feedback

* Photographs

* Videos

* Testimonials

Where we wish to use customer-created content for marketing or promotional purposes, we will obtain the appropriate permission where required.

32. Referral Programme

Lad Trips Worldwide may operate a referral programme.

Separate terms may apply to specific referral campaigns.

Rewards may include:

* Travel credit

* Discounts

* Other stated benefits

Referral rewards may be withdrawn or refused where there is:

* Fraud

* Abuse

* Self-referral

* Duplicate claims

* Misrepresentation

* Breach of the applicable referral terms

33. Ambassador and Partnership Programmes

We may operate ambassador, affiliate and partnership programmes.

Separate terms may apply and may specify:

* Eligibility

* Commission

* Discounts

* Referral requirements

* Promotional requirements

* Conduct requirements

* Payment

* Termination

34. Intellectual Property

Unless otherwise stated, content and branding on the Lad Trips Worldwide website belongs to or is licensed to Lad Trips Worldwide Ltd.

This may include:

* Logos

* Brand assets

* Original text

* Graphics

* Images

* Videos

* Marketing materials

* Website content

You may not reproduce or commercially exploit our content without appropriate permission.

35. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, availability, security, privacy practices or terms of third-party websites.

You should review the relevant third party's terms before using those services.

36. Complaints

If you have a complaint about your interaction with Lad Trips Worldwide, please contact:

[[email protected]](mailto:[email protected])

Where a complaint relates to a confirmed booking, we may need to refer the matter to the relevant travel business, organiser, supplier or other party responsible for the applicable element.

Your formal booking documentation may contain a separate complaints procedure.

37. Consumer Rights

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

Where applicable, statutory consumer protections continue to apply.

38. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Where a travel service is provided by another travel business or supplier, responsibility for that service will be determined by the applicable booking contract and relevant law.

Where package-travel legislation or other mandatory legislation applies, the relevant legal responsibilities will apply notwithstanding these website Terms.

39. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

* Our services

* Our website

* Technology

* Travel arrangements

* Business operations

* Legal requirements

The latest version will be published on our website.

Changes to these website Terms will not retrospectively alter the contractual terms of an existing confirmed booking.

40. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.