Privacy Policy

Last updated: 11 August 2026

Lad Trips Worldwide Ltd ("Lad Trips Worldwide", "Lad Trips", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, submit an enquiry, use our Trip Builder, contact us by telephone, email or WhatsApp, request a travel proposal, make a booking or otherwise interact with Lad Trips Worldwide.

It also explains how your information may be transferred to and processed by The Travel Network Group and relevant travel businesses, booking providers and suppliers where this is necessary to arrange or administer your travel.

1. Who We Are

Lad Trips Worldwide Ltd is a company registered in England and Wales.

Company number: 16817038

Registered office:

3rd Floor, 86–90 Paul Street

London

England

EC2A 4NE

United Kingdom

Email: [[email protected]](mailto:[email protected])

Telephone: +44 7926 920543

Privacy contact: [[email protected]](mailto:[email protected])

Lad Trips Worldwide is a customer-facing travel and experiences business specialising in group travel, holidays, sports and event experiences, celebrations, retreats and related travel experiences.

Lad Trips Worldwide operates as an appointed travel agent under an agreement with The Travel Network Group Ltd ("TTNG").

Our role primarily includes marketing, receiving enquiries, understanding customer requirements, trip planning, preparing travel options and proposals, customer communication and assisting customers through the booking process.

Formal travel bookings, payments, booking confirmations and applicable financial-protection arrangements are processed through the relevant TTNG booking arrangements.

2. How the Booking Relationship Works

Lad Trips Worldwide acts as the customer-facing travel brand. Before booking, we may:

* Advertise travel experiences

* Receive your enquiry

* Discuss your requirements

* Help you choose destinations and experiences

* Prepare proposed itineraries

* Discuss flights and accommodation

* Discuss activities, events and transfers

* Prepare and present travel options

* Communicate with you by WhatsApp, telephone or email

* Arrange a consultation

* Assist you in progressing to a booking

When you decide to proceed, your booking is processed through the applicable The Travel Network Group booking system and arrangements.

This means that your personal information may move between our systems and TTNG's systems and, where required, the systems of the relevant travel businesses and suppliers.

The formal booking documentation will identify the relevant contracting parties, booking arrangements and applicable financial protection.

3. Information We Collect

We may collect information that is reasonably necessary to respond to your enquiry, plan your travel and facilitate your booking.

Enquiry information

This may include:

* Name

* Email address

* Telephone number

* WhatsApp number

* Preferred contact method

* Destination

* Type of trip

* Number of travellers

* Approximate budget

* Travel dates

* Departure location

* Accommodation preferences

* Flight preferences

* Activities

* Events

* Experiences

* Nightlife or VIP requirements

* Special requests

* Other information you voluntarily provide

Trip-planning information

When preparing a proposal, we may process:

* Proposed itinerary

* Group requirements

* Travel dates

* Budget

* Accommodation requirements

* Flight requirements

* Activity requirements

* Event requirements

* Transfer requirements

* Special requests

* Communications concerning the proposed trip

Booking information

Once you proceed to formal booking, additional information may be required. This may include:

* Full passenger names

* Dates of birth

* Nationality

* Passport information

* Travel-document information

* Passenger requirements

* Accommodation details

* Booking references

* Payment information or payment status

* Other information necessary to arrange the travel

Where information is only required for formal booking, it may be collected through the relevant TTNG booking process.

4. Special Category Information

We do not generally require special-category personal information at the initial enquiry stage. This may include information relating to:

* Health

* Medical conditions

* Religion

* Political opinions

* Sexual orientation

* Biometric information

* Other legally protected special-category information

Please do not provide unnecessary sensitive information through general enquiry forms, social media or WhatsApp.

Where information relating to accessibility, medical requirements, dietary requirements or another special circumstance is necessary to arrange your travel, it may be collected through the appropriate booking process.

Where special-category information is processed, we will do so only where an appropriate lawful basis and additional legal condition apply.

5. How We Collect Your Information

We may collect information:

* Through our website

* Through our Trip Builder

* Through website enquiry forms

* Through Facebook or Instagram lead forms

* Through advertising platforms

* By email

* By telephone

* Through WhatsApp

* Through social media

* During consultations

* During trip planning

* Through the TTNG booking system

* From relevant travel businesses

* From travel suppliers where necessary to administer a booking

Where we receive information indirectly, we will provide appropriate privacy information where required.

6. How We Use Your Information

We may use your information to:

* Respond to enquiries - Understand your requirements and respond to your request.

* Plan travel - Develop travel options, itineraries, estimates and proposals.

* Communicate with you - Contact you about your enquiry, proposal, consultation, booking or travel.

* Facilitate bookings - Transfer relevant information to TTNG and the appropriate travel businesses and suppliers required to arrange your travel.

* Manage your customer relationship - Maintain appropriate CRM records and customer history.

* Provide customer support - Answer questions and provide information before, during and after your trip.

* Administer bookings - Assist with booking-related communications, documentation and travel information.

* Marketing - Send information about relevant destinations, trips, experiences, offers, events and related services where permitted by law.

* Advertising and analytics - Measure marketing performance and improve our website, advertising and customer journey.

* Business administration - Maintain appropriate records and manage our business.

* Legal compliance - Meet legal, regulatory, accounting and other applicable obligations.

7. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information on the following lawful bases:

* Taking steps at your request - For example, where you ask us to explore a trip, provide options or prepare a proposal.

* Contract - Where processing is necessary to perform or manage a contract or take steps towards entering into one.

* Legitimate interests - For activities such as managing enquiries, maintaining customer relationships, improving services, measuring marketing performance and operating our business.

* Consent - Where we specifically request consent and consent is the appropriate lawful basis.

* Legal obligation - Where processing is necessary to comply with a legal or regulatory requirement.

8. Legitimate Interests

Where we rely on legitimate interests, these may include:

* Responding to enquiries

* Managing customer relationships

* Planning travel

* Maintaining business records

* Improving our services

* Measuring marketing effectiveness

* Preventing fraud

* Protecting our systems

* Communicating relevant information

* Managing referrals and partnerships

We consider whether the processing is necessary and proportionate before relying on legitimate interests.

You have an absolute right to object to direct marketing.

9. Marketing

We may communicate information about:

* New destinations

* Group trips

* Sports and event travel

* Seasonal trips

* Offers

* Referral opportunities

* Community events

* Related travel experiences

Where consent is legally required, we will obtain it.

Where another lawful basis is permitted, we may rely on that basis where the relevant requirements are satisfied.

You can unsubscribe from marketing communications at any time.

Unsubscribing from marketing does not prevent us from sending essential information relating to an enquiry, booking or service you have requested.

10. Facebook, Instagram and Advertising

We may use platforms including Facebook and Instagram to advertise our services and generate enquiries.

If you submit a lead form through an advertising platform, the information you provide may be transferred to Lad Trips Worldwide so that we can respond to your enquiry.

We may use that information to:

* Contact you

* Understand your requirements

* Continue the enquiry process

* Direct you to our Trip Builder

* Prepare travel options

* Measure advertising performance

* Manage the customer journey

The relevant advertising platform will also process your information under its own privacy policy and terms.

11. Trip Builder

Our Trip Builder may request information such as:

* Destination

* Type of trip

* Number of travellers

* Travel dates

* Departure location

* Budget

* Accommodation preferences

* Activities

* Experiences

* Other travel requirements

Submitting the Trip Builder does not commit you to making a booking.

12. WhatsApp, Telephone and Email

We may communicate with you through WhatsApp, telephone and email where you have provided your details or initiated communication through those channels.

These services are provided by third parties and are subject to their own terms and privacy practices.

Relevant communications may be retained where reasonably necessary to:

* Manage your enquiry

* Understand your requirements

* Prepare a proposal

* Manage a booking

* Provide customer service

* Maintain appropriate business records

* Resolve disputes

Please avoid sending unnecessary sensitive personal information through WhatsApp or ordinary email.

13. The Travel Network Group

Lad Trips Worldwide is an appointed travel agent operating under an agreement with The Travel Network Group Ltd ("TTNG").

When you progress from enquiry and trip planning to a formal booking, relevant information may be transferred to the applicable TTNG booking system.

This information may include:

* Name

* Contact details

* Travel dates

* Destination

* Group size

* Passenger information

* Flight requirements

* Accommodation requirements

* Booking requirements

* Payment status

* Other information reasonably necessary to process the booking

TTNG and the relevant travel businesses involved in your booking may process your information in accordance with their own privacy policies and legal obligations.

You can view TTNG's current privacy policy here:

[The Travel Network Group Privacy Policy](https://thetravelnetworkgroup.co.uk/privacy-policy-2)

14. Travel Suppliers

Information may be shared with relevant suppliers where necessary to provide the services you have requested.

These may include:

* Airlines

* Hotels

* Accommodation providers

* Transfer companies

* Tour operators

* Event organisers

* Sports-ticket providers

* Activity providers

* Restaurants

* Nightlife venues

* Other travel suppliers

Only information reasonably necessary for the relevant purpose should be shared.

15. Payment Information

Formal travel payments are processed through the applicable TTNG booking arrangements and/or authorised payment providers.

Lad Trips Worldwide does not intend to store complete payment-card details in its CRM or ordinary customer communications.

We may receive or record information such as:

* Payment status

* Deposit status

* Balance status

* Transaction reference

* Booking reference

Payment providers and relevant travel businesses may process your information under their own privacy notices.

16. Financial Protection and Booking Documentation

Where applicable, financial protection associated with your travel booking will be provided through the relevant booking arrangement.

For flight-inclusive bookings protected under ATOL, the applicable ATOL Certificate will identify the ATOL holder, ATOL number and protected elements.

The CAA states that an ATOL Certificate should be issued immediately when payment is taken for an ATOL-protected flight or flight-inclusive booking.

Your formal booking documentation should therefore be treated as the definitive source for identifying:

* The contracting party

* The ATOL holder, where applicable

* The applicable financial protection

* What elements are protected

* Payment arrangements

* Cancellation terms

* Relevant booking conditions

17. International Data Transfers

Travel arrangements may require information to be transferred internationally. This may occur where travel is being arranged with overseas:

* Airlines

* Hotels

* Suppliers

* Event organisers

* Technology providers

* Booking providers

Where UK data-protection law requires safeguards for an international transfer, appropriate safeguards will be used.

18. Cookies

Our website may use cookies and similar technologies for:

* Essential functionality

* Security

* Analytics

* Performance

* Advertising

* Conversion tracking

* Personalisation

Where consent is required, we will request it before using the relevant technology.

19. Analytics and Advertising Measurement

We may use analytics and advertising technologies to understand:

* How visitors reach our website

* Which pages they view

* How they use our Trip Builder

* Which campaigns generate enquiries

* Website performance

* Marketing performance

Where required, appropriate consent will be obtained.

20. AI and Automated Systems

We may use AI and automated technologies to assist with:

* General customer enquiries

* FAQs

* Customer support

* Internal administration

* Marketing

* Trip-planning assistance

* Organisation of enquiry information

* Content creation

AI may assist with customer communications but does not replace the formal booking process conducted through the applicable travel arrangements.

We do not intend to use solely automated decision-making to make decisions producing legal or similarly significant effects on you.

21. Customer Preferences and Profiling

We may record travel interests and preferences to help us provide relevant information. Examples may include interest in:

* Ibiza

* Thailand

* Football

* F1

* Golf

* Group holidays

* Luxury travel

* Sports events

This information may be used to understand demand and provide relevant marketing where permitted.

You may object to profiling used for direct marketing.

22. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention may depend on whether you:

* Submitted an enquiry

* Requested a proposal

* Became a customer

* Made a booking

* Have an ongoing relationship with us

* Are subject to a legal or accounting requirement

* Are involved in a dispute

We periodically review information and delete or anonymise information that is no longer required.

23. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

* Unauthorised access